1. Background

This Notice is issued to comply with the General Data Protection Regulation (GDPR). There is a lot of jargon used within the GDPR but basically this is about how personal information about individuals is collected, used and looked after. The nature of our business is such that we predominantly deal with other businesses. However, in doing so we inevitably collect personal information about individuals, for example their email addresses and potentially their phone numbers. As such the GDPR applies. This document sets out the detail about how the personal information provided will be used and looked after and explains the rights of those who are the subject of it.

2. Our Commitment to you

Our Commitment is to:

3 .Who we are and how we operate

The P&M Group Ltd was founded in 1987 and we trade under the name of ISD Solutions.

We operate divisions of:

We design/consult, manufacture, supply, construct and maintain:

The P&M Group Ltd also wholly owns PLG Insulations Ltd. Based in Tewkesbury, PLG Insulations Ltd specialises in cold-work, pipe and vessel cladding and industrial insulation solutions from an early design stage through to final implementation.

For the avoidance of doubt for the rest of this document "The P&M Group Ltd" will represent "The P&M Group Ltd" and "PLG Insulations Ltd".

We also have an Australian based subsidiary company, ISD Solutions (Australia) Pty Ltd. On occasions UK based customers may deal with that company and in such circumstances that company may access limited contact based information.

4. How information is collected from you

We will collect personal information directly from you. This will often be when we are dealing with your questions about the services which we provide or start acting for you. Further personal information will be collected whilst work proceeds. Information may be collected by face-to-face meetings, by telephone, by email or other electronic communications or from information which you provide to us via our website. Please ensure that all personal information is accurately provided as the information which is held is only as accurate as the information provided in the first place.

It is possible that we may obtain information about you as a contact point from other sources, for example if we are informed by someone else that they have recommended your company to us or we are informed that the business for whom you work may have a need for our services and you are the contact point.

5. What personal information will we collect about individuals?

We are only likely to seek information necessary for the supply of products and services to businesses for whom you work. As such the information likely to be required relates to contact details such as name, telephone number (which may be your own mobile number) and email address.

Sometimes for either security or regulatory reasons we require information to verify the identity of individuals, particularly senior employees within a company. This might for example include the requirement for copies of passports.

6. Who will personal information be provided to?

We will not provide personal information to anyone else save in the circumstances set out at 7 and 8 below.

7. What about outsourcing?

We will pass personal information to other organisations from time to time, not for them to use for their own benefit but rather to assist us. This might include holding personal information to assist in the efficient administration and running of our business and to assist with customer relationship management, accounting and regulatory purposes and the holding and processing of information in electronic form including its storage and maintenance.

8. What will the personal information be used for?

To fulfil our contractual obligations towards the business which you represent:

When it is our legal obligation

We may be required to provide information to Regulators, auditors, accountants and in very rare circumstances to local or public authorities including the police.

When legitimate interests apply

It is possible that from time to time we may wish to communicate with you concerning matters which may be of interest to you or the company which you represent. The nature of such contact will be:

We will not communicate to you under this heading where there is any perceived detriment to you in receiving the communication.

If you do not wish to receive communications under this heading please contact Steve Baker (SBaker@isd-solutions.co.uk). In making contact please confirm the type of communications listed which you do not wish to receive or that you do not wish to receive any communications of the type listed.

9. What happens if I don't wish to provide personal information to The P&M Group Ltd?

The information which we require is very limited in its scope and primarily relates to contact information. This is in order to enable us to undertake work for the business which you represent and without such information we may not be able to undertake the work.

10. How long will The P&M Group Ltd keep personal information for?

To fulfil our contractual obligations towards the business which you represent:

11. Rights in relation to personal information held

12. Keeping personal information safe

We have put in place appropriate security measures to prevent the personal information provided from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to personal information is limited to those employees and contractors who have a business need to know the personal information. Personal information will only be processed upon instructions from ourselves. Procedures have been put in place to deal with any suspected breach of the requirements under the GDPRs. You and/or the Regulator referred to below will be notified of any potentially significant breach. We have put in place systems to ensure the security of the limited amount of personal information which may be accessed by ISD Solutions (Australia) Pty Ltd.

13. How do we use cookies?

Cookies are files which can be placed onto your computer's hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

Please visit: aboutcookies.org for more information on cookies.

At The P&M Group Ltd, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies through the majority of web browsers. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.

This website uses the following cookies:

Social sharing cookies and links to other websites

Our website provides hyperlinks to websites owned and controlled by others. The P&M Group Ltd is not responsible for the privacy practices of any website that it does not own or otherwise control.

14. What happens if you want to complain?

It is hoped that you will not have cause to complain. If you do complaints should be referred to Steve Baker (SBaker@isd-solutions.co.uk) in the first place where possible. In the event that it is not possible or appropriate to refer a complaint to Steve Baker (SBaker@isd-solutions.co.uk) it may be referred to the Regulator, the Information Commissioner's Office (ICO) whose address is:

Information Commissioner's Office
Wycliffe House
Water Lane

15. Miscellaneous

It is not anticipated that any personal information will be transferred outside of the European Union. We will notify you if this position changes.

We don't anticipate using automated decision making in relation to the personal information provided.

16. If I have any questions who do I ask?

Please ask the individual with responsibility for dealing with your matter. If this person cannot help or if it is inappropriate to contact him or her then please contact Steve Baker (SBaker@isd-solutions.co.uk).